Delivery and Returns

Delivery and Returns


Delivery on all UK orders is free of charge.


We aim to dispatch all orders the same day if placed prior to 3pm. Orders within the UK will be sent via Royal Mail 1st class post or for larger packages by MyHermes or Fed Ex. 


You will receive an email notification once your goods have been packed and dispatched. This will include the tracking information.  


Generally, all goods will arrive within 24 hours from the date of order but please allow up to 72 hours.

 

For overseas deliveries please enquire using our "contact us" page. We aim to reply to any enquiries within 1 hour.


Tax charges

For orders made from within the UK or the European Union, 20% VAT is included within the price shown.


Returns policy

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.


Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 30 days of receipt of goods for a full refund. 


Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 7 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out adequate postal insurance to cover the value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or wrongly described.


Any goods returned should be in saleable condition.


None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder of the terms of the contract.